Accessing Support

Overview

Virgo provides training videos and articles to help you maximize your Virgo software experience.

You will learn where to access our frequently asked questions, view the Virgo Knowledge Base, as well as submit a request to technical support on the Virgo application.

Frequently Asked Questions

You can access frequently asked questions and find step by step guides in the Virgo Knowledge Base.

Technical Support

Access Software Support combines our team’s extensive technical expertise with a wide variety of modern support technologies to resolve all of our clients’ requests in a helpful and timely manner that meets or exceeds our committed time frames, with the desire to “wow” you with a world class support experience. We look forward to working together with you and your colleagues!

When logging issues with us, please be sure to include:

Your full contact information
Please specify that you are reporting a “Virgo” related issue so that the case gets routed to our Software Support team
The priority of the issue – Low/Med/High/Critical
For High & Critical priority cases, provide a brief description of the actual impact to your day-to-day business activities
As many details of the issue as possible including screenshots, error messages, steps to reproduce, date and time that the issue started, number of users affected, etc.

Once we receive your inquiry, you will receive an automated response from our case management system, usually within 5 minutes. That email will contain both a case number and a reference tracking code. It is very important that for all further emails pertaining to that case that your email contain both that case number and reference tracking code. If you send another email to clientsupport@accesscorp.com that does not contain both the case number and reference tracking code, a new case will be opened and placed in the queue to be addressed by the next available support analyst. If you have many end-users of the Virgo application, have them log their issues with your own internal Virgo administrators first. That may provide a more timely solution compared to logging a support case.