Password Requirements
Complex passwords are required. Passwords must include:
- 8 to 25 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character such as !, @, #, $, %, etc.
Password Reset
Administrators may trigger a password reset for a user or a user can request a reset using the “Forgot my password” feature.
An administrator can directly set a new password for a user as follows:
- Select and view the user
- Click on masked password field
- Enter a new password and then confirm the new password
- Click Save next to the password field
Or an administrator can trigger a password reset for the user:
- Select and view the user
- Click on the Reset Password button and confirm the operation at the prompt
- Virgo will send a password reset email to the user who must then follow the link and set a new password
See also: Forgot my password